Our Policy
Updated: 1st November 2025, 8:49 AM
Update Summary: Removed Section 4.
(Section 1 “Alt Account Creation”)
1.1 Alt Accounts Are NOT ALLOWED in the website if used to avoid enforcement action.
1.2 In the event an alt account is detected as 1.1, the following may happen:
- Account Deletion (With Appeal)
- Account Deletion (No Appeals)
All Punishments would suit the action taken.
1.3 Verification, Accounts created and accidentally suspended would be appealable through our support form, if there is any account deletion, please be aware that it can’t be undone.
(Section 2 “Account Deletion”)
2.1 If an account is found inactive for a long period of time, a email would be sent to the user, if there is no response for 3 days, the account would automatically get deleted to save space.
2.2 Account that have been permanently suspended would be removed in about 1 month.
(Section 3 "Policy Consequence")
3.1 If any policy consequence has been violated, actions followed will be taken:
- 3.1.1 Temporary Ban
- 3.1.2 Permanent Ban
- 3.1.3 Account Deletion
- 3.1.4 Account Lock
3.2 Note that other actions may be taken to adjourn the policy violation.
(Section 4 "Toasty News & Updates")
4.1 This section would be fast and clear, as of today, Toasty News & Updates are slightly modified.
4.2 What's Modified? Well, Toasty News will no provide essential News, example: Toasty Updates, Important News, Website Disruption and Maintenance
(Section 5 "Toasty Moderation")
5.1 Our Moderators known in this section would be called as ('our'), ('us').
5.2 Moderators Have The Right To Ban You Anytime whilst your not using our services or when using our services.
5.3 If you would like to appeal, appeal with our support form, please note that Moderators may reject your appeal, or usage to this website.
5.4 Toasty Moderators are not responsible for any assets lost from these services as a result of a ban.
(Section 6 "Exchangeable Items")
6.1 Any item in the shop may be unavailable for sale at any time.
6.2 Any purchased items may be rejected if the assets are not readily available, and a refund (see section 6.4) will be issued in such cases.
6.3 If assets have not been delivered for over a week, you may request a refund. (see section 6.4)
6.4 To request a refund, please provide the Delivery ID (e.g., #6769), the items you ordered, your name, and your Gmail address Into the support form, select 'Refund Purchase' under issues. Please note that a refund is not guaranteed.
6.5 Please do not harass if you do not receive your refund or delivery as expected.
6.6 If your asset appears to be damaged, you may request a refund (see section 6.4).